EuroGrand indeed offers a special Deposit Method bonus – just visit our Promotions page for more details.

EuroGrand uses only the best available SSL security 128 bit encryption and Firewall software to ensure that your data is 100% safe and secure. For further information visit the Privacy & Security page.

To cash out money from your EuroGrand account simply select ‘cashier’ in the lobby, then ‘Withdraw’ and follow the on-screen instructions.

Once you have submitted a withdrawal request it will be listed on your ‘transaction history’ with a status of “waiting”, whilst EuroGrand processes your request. You can cancel your request at any time during the processing period and the amount will be returned to your account.

Yes - our Bonus Terms and Conditions page explains them in full for your convenience.

Comp Points is a kind of loyalty program, whereby for every €/£/$ 1 you bet, you receive 1 Comp Point. For every 100 comp points you accumulate you can receive €/£/$ 1 cash.

As well as cash, your points can be used to redeem prizes and other offers.

Players that accumulate enough Comp Points are granted VIP status. VIP players earns a higher Comp Points conversion rate, among many other generous rewards. Learn all about it at our VIP page.

First make sure you have downloaded the EuroGrand Software and have opened a Real Money account – see the Getting Started section for instructions on how to do this.

Go to the lobby, select ‘Cashier’ and then enter the amount you would like to deposit. On- screen instructions will then guide you through the deposit-making process. You’ll receive an electronic notification as soon as your deposit has been confirmed, and then you’re free to use your deposited funds on real money games.

Select ‘transaction history’ in cashier to monitor your deposits.

EuroGrand processes all payments instantly apart from:

Wire Transfer – up to 5 days

Instant Wire Transfer – up to 1 hour

There are two ways to play at EuroGrand – the flash version of our site allows you to play games instantly in the Practice mode, or you can enhance your gaming experience and play for real money in the download version.

Downloading is simple and quick to do – just follow the step-by-step guide on our Getting Started page.

Download will only take a few seconds with cable and ADSL connections. With a standard 33KBS modem, the average download time is 1 minute.

You only need to download once, as the programme will be available from the start menu and /or desktop of your computer at any time.

Start by selecting the “SetupCasino.exe” icon and allow the installation wizard to guide you through the process.

• Windows 95, Windows 98, Windows NT, Windows 2000,
• Windows ME, Windows XP or Windows 7.
• Pentium 100MHz
• 8MB RAM
• SVGA Monitor, 256 colours
• At least 10MB free Hard Disk Space

*Set your monitor to high colour (16 bit) and 800x600 pixels for optimal results. Lower resolution screens, such as 640x480 pixels, will require you to scroll to see the game.

Select the ‘Join now’ button at the top of the EuroGrand page and click on ‘Create an Account’. Complete the registration form ensuring all of your contact details are correct, tick the box to accept the Terms & Conditions, and then click ‘Create an account.’

You’ll then receive a welcome email which will provide you with your username for you to use with your password to log in and start playing at EuroGrand.

For more information, see our Getting Started page.

If you cannot remember your login details, send us an email at support@eurogrand.com using the email account you registered with, including the following information:

• Your first and last name
• E-mail address
• Billing address in full: street, city, state, zip code/post code and country
• Last 4 digits of the credit card(s) provided plus its type

Check you are not trying to enter the Practice mode software with Real Money mode account details, and try again. If you still can’t log in, send an email to support@eurogrand.com detailing your registered name, phone number and address and request your username and password.

The EuroGrand software may be saved somewhere else on your computer. Simply click on the ‘Start’ menu in the bottom left corner of your screen, select “find”, then “find folders”. In the ‘Named’ box, type “EuroGrand Casino.exe” and click ‘Find Now’ to start searching. If a file with the same name appears it has been found and can be opened with a double click.

You must be 18 years of age or older to play for real money, however there is no age restriction in the fun mode.

In some countries (or states) it is illegal to gamble online. It is your responsibility to check and abide by the laws that apply in your country (or state) concerning betting, prior to registering with EuroGrand and before placing a bet.

There are some countries that are restricted from EuroGrand. To find out this includes your country, please contact Support.

EuroGrand offers over exciting 80 games across the following categories:

• Table Games
• Card Games
• Slots
• Poker
• Video Slots
• Video Poker
• Arcade Games
• Live Games
• Scratchcard Games
• Progressive Games

Auto-Spin allows the slot machine to spin automatically. This feature is available in the ‘Menu’ tab located in the lower right hand side of the slot machine screen

A Random Number Generator (RGN) is used to create a random outcome in both real money and fun mode games. In all our card games the decks are shuffled prior to each hand being dealt.

Private Group tables are created by groups of friends exclusively for their use. To join a Private Group table created by you or your friends, just type the name of the table you wish to join.

A multiplayer table is a table with other players, and players are seated according to availability.

Select the ‘Chat’ button in Multiplayer or Private Group tables, type your message and click ‘chat’ (or press ‘Enter’).

EuroGrand has developed an “abnormal disconnection handling mechanism” to minimise any disruption caused by internet disconnections and safeguard players’ game info.

In Blackjack, Video Poker and Craps, you will be returned to the exact point at where the game was interrupted so you continue as normal. In Slots and Roulette (and other games where no input from the player is needed after the game has started) you can just log back into EuroGrand and check the outcome of the game by selecting the ‘Game history’ button.

Yes - simply right-click on the chips you wish to remove in Blackjack, Craps, Baccarat and other games involving skill.

Press ‘Clear Bet’ to remove your entire bets from the table in Roulette.

Click on "Cash out" to remove your coins from the machine back to your balance in slots and video poker (this will happen when you exit the game).

Yes - select the ‘Help’ icon in the lobby to access instructions and explanations on all EuroGrand games.

Select ‘Game history’ to view results from past games.

If you register for a Practice mode account we only need your first and last name and an email address. When you register for a Real Money account, we need these details plus a full postal address, a daytime telephone number and date of birth (used to verify that you are of legal gambling age).

EuroGrand will use your personal information to:

• Process your transactions.
• Internally administrate and analyse your activity on our site and in our casino to offer you an improved level of service.
• Verify our compliance with regulatory requirements.
• Inform you of our products and services.

Access to personal data is restricted to a select number of EuroGrand employees with special access rights. All sensitive/credit information supplied by users is transmitted via Secure Socket Layer (SSL) technology and financial transactions are carried out on our secure server.

We use cookies to enable us record and suit your visits to our site. You can configure your web browser to either reject cookies or to notify you whenever you are sent one, and still be able to access most of the features on the EuroGrand site.

We are committed to providing a 100% professional gaming environment. Our Random Number Generator (RGN) ensures total randomness in the results of our games. It is regularly tested by prominent international auditing and accounting firms to ensure its ongoing accuracy. We also have a highly trained team of staff who constantly monitor the EuroGrand site for any signs of abuse or fraud.

As a EuroGrand member you’ll receive regular emails informing you of our fantastic promotions and tournaments, as well as important personal information. Sometimes however, Anti-spam filters will block these legitimate emails by mistake. To ensure you don’t miss out on receiving these email updates from EuroGrand, add us to your safe list by clicking here.